FAQ

How to ride LEO?

It’s pretty simple!

Hold LEO’s handles with both hands, kick the kickstand, place both feet on the board, and push down the throttle on the right handle. In order to slow down or stop, squeeze the brakes on the left handle.

 

Can I unlock more than one LEO scooter at a time?

We do not offer the ability to unlock multiple scooters from one account. Only the rider on the account is permitted to ride. The holder of the account will be responsible for any damage by third-party riders.

 

Where can I go with LEO?

Wherever you’d like! As long as it’s within the borders of the LEO service zone, which you can find vividly on the map.

 

Where and how do I park LEO?

Parking is allowed in the permitted parking zones or at the parking spots as shown on the map. If you aren’t parking at the parking spot, be careful not to park in the middle of a public road. The best place for parking is next to bicycle parking. In another case, just park on the sidewalk, in a way that you won’t block a pedestrian crossing.

 

Reserve?? What do you mean??

You can reserve a LEO for later ride. No one will take it from you, and you can get it whenever you like it within your reservation timeframe.

 

What is the standby feature, and what is the meaning of everything?

You can pause the ride. What does it mean? The clocks still ticking, but for a lesser fee. When using the standby option, you can make short stops without anyone taking your LEO.

 

What are LEO safety rols?

LEO is the safest way to get around. LEO is high-quality E-scooter, with a very visible color.

Be sure to wear a helmet while riding and follow the traffic rules.

 

How much does a LEO ride cost?

In General, the price of LEO ride service consists of activation and ride time costs. Prices are shown on the LEO activation screen. In addition, the price using standby and reserve services is lower. The price for using the services is shown on the screen before the service activates. Violating LEO’s terms of use may result in additional costs.

 

Why can’t I find a LEO shown on the map?

The main reason for not finding your Leo is poor phone reception. Please make sure the reception in your area is good and that you check all the public areas on your location. Maybe your Leo is behind another vehicle? Or near a big structure? If you still didn’t find it, look for another Leo, and let us know by the “Report Missing” button.

 

How do I unlock my LEO?

When you click the “Let’s Roll” button, the camera screen will appear. Simply locate the camera above the QR code. It’s on the handlebar. If it’s easier for you, you can type in the code as well. Once you did that, your Leo will unlock itself.

 

How do I pay?

There are many options: you can pay via credit card or PayPal. Simply select your preferred payment method, and fill in your details.

 

I was charged incorrectly! What should I do?

In the unlikely event of an accidental charge, please contact us on [email protected]

 

My LEO was stolen! What should I do? Do I pay for it?

You are accountable for whatever happens to your Leo while you are using it. In case of any unusual event, contact us immediately.

 

I finished my ride with LEO and I’m still incurring charges. Why?

That’s very weird, but here is what you can do:

      Please check if you locked your Leo correctly. Still incurring charges?

      Wait at least a minute for the locking process.

      Maybe your phone has bad reception of poor Wi/Fi.

      Try restarting the app.

If none of the above work, go to our Help Center and select “contact us”, and we’ll resolve the issue.

 

I had an emergency. What should I do now?

First of all, We’re sorry to hear that! If you require medical assistance, call your local emergency service.

Once everything is ok, contact us on XXXXXXXX and we will take of anything else.

 

My LEO doesn’t unlock. What can I do?

If it’s dark outside, and the camera doesn’t read the QR code, try entering the plate number manually.  If the app pops up an “under maintenance” notice, it means you can’t use that particular Leo. Please look for another one. If the QR code is damaged, or the Leo is locked with a private lock, please look for another Leo and report the issue. If none of the above is the issue, simply pick a different Leo.

 

How do I create an LEO account?

All we need is your phone number to create and account. You’ll get a verification code, and once you’ll the code, you’ll have an account. If you want to use Leo (obviously) you’ll have to choose your preferred payment method.

 

I forgot my password. What can I do?

If forgot your password, simply click on “forgot password”. We will send you a text message with a link to reset your password.

 

I’m not getting verification messages. What should I do?

Make sure you’ve entered your correct phone number. If you’re still not getting the verification message, check if you don’t have an SMS blocker, and that you have a good reception at your area. Still not getting it? You can request the code to be resent.

 

How do I close my LEO account?

If you want to close your Leo account, please submit a request and our customer support team will assist you.