constitute a legal agreement between you, the service purchaser, and Leo
Riders, private company number 515927127 (hereinafter: “Leo” and/or the “Company”),
which determines the stipulations and the material terms and conditions that
regulate your use of the service.
You hereby declare and confirm that you have read,
understood and agreed to the terms and conditions of use, including the privacy
Leo may, at any time, modify these terms and conditions of
use or revoke any part of them without prior notice and in such event, they
will remain in force towards you upon their assimilation on the Internet
website or the applet. If you did not deliver notice to the Company as to your
wish to discontinue your engagement with it, you will be deemed having agreed
to the modification in the terms and conditions of use.
If you do not agree with these terms and conditions of
service, please do not use the service.
2. The services
Leo offers to the public the option to hire and use a
vehicle of the type electric scooter and electric bicycles (hereinafter: the “Vehicle”), pursuant to the provisions
the rates and the conditions appearing in the applet and any other
document that will apply to the relationship of the parties. These documents
constitute an integral part of the terms and conditions of use and are called
hereinafter collectively: the “Use
You hereby declare that you are aware that you hired the
Vehicle on a ‘first come first serve’ basis and therefore Leo cannot assure
that it would be able to supply the Vehicle to any client at all times.
Leo offers the public a variety of services, from which you
may choose, by clicking the designated key in the applet, which service you
want to use:
2.3.1. Ordinary travel service – the cost of service
activation + the cost of service use according to duration of utilization.
Reserve – A service of vehicle reservation for a future
travel. The reserve time will be calculated from the time you start the Reserve
service to its end or service activation.
It is clarified that when using the Reserve
service, you will be charged for the use of service depending on the time given
even if the vehicle has finally not been activated.
Standby – Service consisting of providing a vehicle on
standby. The waiting time will be considered from the moment you click the
designated key for standby in the applet until the end of the waiting time the
same way or according to the instructions provided in the applet.
Reminder – There is a possibility to receive a reminder for
the end the use after a time-out period as determined periodically, stipulating
that the service is running unchanged. Note that the reminder service does not
detract from the user’s responsibility to terminate the use of the various
Monthly travel service – the option to purchase a monthly
subscription that allows free use of Leo’s services, all or some of them, as
they will appear in the applet.
The service rates and maximum usage duration will appear in
These services can be provided for a fee or free of charge
according to Leo’s decision. A service provided free of charge for a period of
time will not detract from the user’s duty to pay for this service where Leo
decides to claim it.
3. User registration and consents upon
A person who wishes to join as a user to Leo’s services must
be over 18 years of age and hold all the licenses and/or permits that may be
required to use the Vehicle pursuant to applicable law.
In order to use our services, you must download the applet
called LEO, register and fill out all the necessary details including the
addition of the copy of an ID/passport/driver license.
registration has been done as required, Leo will send to your mobile number a
registration code which you will be required to provide as a condition
precedent to continue the registration process.
Without derogating from the
provisions set forth herein above and below, by registering you agree and
3.4.1.You wish to join as a client of the
Company and as a user of the services of the Company.
3.4.2.You have carefully read the terms
and conditions of use, you approved them and agreed to them and you will not
have any claim against them.
3.4.3.The information that you provided
during registration is complete and accurate and you undertake to maintain it
3.4.4.You are under obligation to notify
Leo of any change in your personal information and in particular as to the
3.4.5.You are aware that the Leo account
was assigned to you uniquely and you are exclusively responsible to maintain
the confidentiality of your Leo account details including the user name, the
password and the billing details.
3.4.6.You undertake not to transfer your
account details to others and not to allow others to use your account and not
to use an account of others.
3.4.7.You know that if Leo is informed
that you have allowed others to use your account, including people who have
been forbidden to travel in accordance with the instructions of the use and
law, Leo is entitled to immediately block your account without having to prove
anything, in accordance with its sole discretion.
3.4.8.You are solely responsible for any
action that will be carried out using your account by way of the website
including the liable for any damage and/or loss that may be caused to you
and/or to any third party as a result of someone else using your account,
including any use that you did not authorize.
3.4.9.If you become aware that your
account details are lost and/or stolen and/or confiscated and/or were used
without authorization and/or otherwise used in violation of security as to your
account details, you must immediately notify
Leo of these facts.
You undertake to pay any payment and/or fine imposed on Leo
by the local authorities for damage you have caused, in accordance with the
data found in the company only without the need to prove it. This payment will
be realized using the method of payment you have entered without prior notice.
The service is provided AS IS. You will have no claim
and/or demand against the Company or anyone of its behalf for the service
properties, characteristics, limitations or compatibility for your requirements
4. Data Privacy
Leo collects and uses the personal details that you provide
during the registration process and the use of the services, such as you
telephone number, your email address, your credit details, your bank details,
the location where you started your journey, the location of the journey
destination, travel location in real time, the commencement time of the
journey, the termination time of the journey, the duration of use and such
While using the service, Leo uses Bluetooth in your device;
you may cancel this authorization but you must take into account that when you
cancel the authorization to use Bluetooth, Leo you will not be able to provide
you with the best use experience.
Such details and all the data that were provided or received with the Company, including personal
details, means of payment, usage history and data as to the location of the
user, are kept in the databases of the Company and in the data of the Company. Leo may keep the information and use it for
its purposes subject to the restrictions set forth in these terms and
law including the Privacy Protection Law, 5941-1981.
Leo reserves the right to disclose any personal information
about you or about your use of the service including billing details, telephone
number, email address and such other information, without prior notice and
without obtaining your consent, upon the occurrence of one of the following
events: (1) A need to comply with the requirements of applicable law and/or to
comply with an order of a competent court or a competent authority. (2) To
defend the rights of the Company and/or of anyone on its behalf and/or third
parties. (3) To enforce these terms and conditions of use including charging
you for using the service. (4) To provide the service. (5) To improve and
enhance the services and the contents offered. (6) To modify and/or revoke
existing services and contents. (7) To collects statistical information about
your use of the service. (8) To verify details and for information security
5. Receiving advertising and marketing
Leo will send you informative messages as well as “push
notifications” as part of the ordinary course of business of the use of the use
of the services.
Leo may send to you various advertising and marketing
messages through any means of communications that are set forth in your account
and/or in designated documents that are sent to you, including transaction
summary documents, invoices and so forth. You may order to revoke your
authorization to receive advertising and marketing messages by way of means that
the Company will provide to you.
Leo may send direct mailing to you, as such term is defined
under the Privacy Protection Law, 5941-1981 (hereinafter: the “Direct Mailing”), using your personal
details for that purpose. You may order to revoke your authorization to receive
Direct Mailing by way of means that the Company will provide to you.
6. Information security
You confirm that you are aware that Leo implements advanced
information security mechanisms in order to secure the information on the
website and on the application and makes its best efforts in order to prevent
hacking, computer penetration, information disclosure, disruptions and
interference in the activities of the computerized systems used by the website.
However, the Company cannot provide any assurance of complete prevention of
penetration to your computer systems and you will not have any claim and/or
demand in the event of hacking into your computer systems. Leo will not be
liable for any event of disclosure and use of the above-mentioned information
arising from unauthorized penetration by others.
You undertake that you will not take any action intended to
unlawfully penetrate in to the computer systems of Leo, scan for access routes
or opening into such computer systems, develop the security systems or the
encryption protecting the website and the information on it or assist in
actions as set forth above.
7. Restrictions on use and copyrights
The Vehicle is intended solely for private use, any
commercial use of the Vehicle is strictly prohibited.
Leo grants you a license to use the services and its
contents. It is clarified that this license is non-transferable,
non-resaleable, you may not make any duplicates of it or make any commercial
use of it
Any contents that appears in the framework of the service,
such as artworks and graphic design, photographs, pictures, video, sounds,
drawings, trademarks, service marks, trade names, databases, the computer code
of the website, contents and files contained in it and any other details
pertaining to the operation of the website is owned by Leo and/or those working
with it – the license holders, the sellers, the agents and/or the contents
providers of Leo.
You may not copy, disseminate, transmit, present, carry out,
duplicate, publish, grant a license, carry out derivative works, transfer or
sell any information or work included in the service. The service, the contents
and all the rights related to it will remain the exclusive property of Leo
and/or those working with it – the license holders, the sellers, the agents
and/or the contents providers of Leo.
Without derogating from the general nature of the above, the
name Leo, the trademarks of the Company as well as the domain name of the
website, the trademarks on the website (regardless of whether they are
registered or not) are all the exclusive property of the rights owners, i.e.
Leo. They may not be used without obtaining the express prior written consent
You undertake to use the service only for the purpose that
such service is provided. Any unauthorized use will automatically revoke the
permits and/or the licenses that we granted to you and will cause you to be
charged to pay compensation to us and to any other injured third party.
You may find on the website / the application photographs of
Vehicles; such photographs are for illustration purposes only. The appearance
of the Vehicles in the photograph may be different from their actual
8. Internet Access and device
You are responsible for the Internet connectivity of your
device and for the access fees charged by any third party such as an Internet
service provider or a cellular service provider in order to use the services.
Note that when using our service, the cellular network data and your fees may
apply and you are under duty to check this with the suppliers that provide such
services to you.
You are aware that the services provided by Leo (including
reminder service) are provided using the Internet and the cellular networks,
the quality and the availability of the services might be affected by factors
that are beyond the control of Leo and therefore Leo will not be liable for any
malfunctions caused by factors beyond its control as well as malfunctions
arising from a force majeure event.
Leo does not undertake that the service, or any part of it,
will operate on any particular software or device. You are responsible to
purchase and update a compatible software or device that may be required to
access the services and to use them and for other updates.
You are exclusively responsible to verify prior to renting
the Vehicle that your mobile device is in good working order and able to carry
out the lease process including its termination, including the Internet, a
battery and a camera.
It is clarified that your termination of service due to
faults such as mentioned in this section constitutes a violation of the terms
of use, and therefore may incur additional charges.
9. Term of lease
Leasing the Vehicle will begin by you clicking on the
designated key on the applet and the
approval of the lease by Leo. Immediately upon the commencement of the lease
the electric Vehicle will be unlocked and you will be able to use it for
lease of the Vehicle will terminate when you update through the applet that you finished using the Vehicle and after
you have parked the Vehicle at a location where you lawfully may do so and that
is freely accessible within the perimeter of allowed use, as such term is
defined in section 11.1 herein below and after you clicked on the designated
key in the applet for ending in the applet.If returning the Vehicle failed for
example due to the battery having low charge in your mobile device or a faulty
connection to the Internet, you are responsible to immediately notify of that
fact to the customer service of Leo in
order for Leo to terminate the lease of the Vehicle manually. You are
responsible until the lease of the Vehicle is terminated as required.
Leo reserves the right to terminate the lease of the Vehicle
after a period of two hours, for any
reason it finds fit upon its sole discretion, however this does not impose any
duty on the Company nor release you from any liability or from your duty to pay
the full payment and to an additional billing when, according to Leo, you have
9.4. Upon returning and parking the
Vehicle, you must ensure that it does not form an obstruction to other users or
to third parties on the road or on the sidewalk and that it is placed in
accordance with any law, including bylaws of the city in which you have used
the service. For example you may not park the Vehicle on trees, signs, street
lights, parking meters, garbage containers, fences of assets, benches,
containers, opposite or next to emergency and service exits, pedestrian
walkways, structures, locations where the Vehicle might cover advertisement,
zones reserved for unloading and loading, locations with temporary prohibitions
such as work sites, tree trimming and photography, locations that are reserved
for users or other services and so forth.
10. If you use the Vehicle in a way that
does not respect the provisions of the law and the instructions of the use
documents such as parking the Vehicle in contravention of the provisions of the
law and the use documents, non-termination of the service that you have used,
exiting the activity area without restoring the vehicle properly, and so on,
you may incur additional charges, including fines on behalf of the Local
Authority beyond payment for use. Option to cancel the service
You may cancel your engagement with Leo at any time by
providing written notice to Leo. If such notice is provided, the engagement
will terminate within 5 business days.
It is clarified hereby that the termination of the
engagement will not derogate from your duty to pay for your obligations that
arose prior to the termination of the engagement.
10.3 Leo may terminate the engagement
with you or block your access to the services supplied without prior notice in
each of the following cases : (1) you do not comply with your obligations
pursuant to the terms and conditions of use; (2) you abused the services of the
Company; (3) you interfered with the good working order of the website /
application; (4) you delivered erroneous information to the Company; (5) you
gave another person permission to use your account, including whoever has been
forbidden to travel according to the use documents and the law; (6) there is a
problem with charging your credit card; (7) you violated applicable law; (8)
you used the Vehicle in an unsafe manner; (9) you caused damage to the
11 Usage and responsibilities
You are aware that the use of the Vehicles is limited to the
perimeter of use that may be updated from time to time and appear of the Leo
application (hereinafter: the “Limits of
Use”). It is strictly prohibited to leave the Limits of Use so described.
Leaving the Limits of Use so described means taking the Vehicle without
permission and in violation of applicable law. Leo may take all the measures
available to it in any event of prohibited departure outside the Limits of Use,
including stopping the service,
reporting to the competent authorities in charge of law enforcement,
cancellation of the engagement, imposing a fine and charging the full amount of
the expenses involved in returning the Vehicle (including charging you fully,
pursuant to the prices of the Company for its users, for the full duration of
time commencing from the time you began using the Vehicle until it was fully
returned to be used by the public within the Limits of Use.
You undertake to drive the Vehicle on the designated roads
pursuant to the provisions of applicable law and in any event, you are strictly
prohibited from driving the Vehicle on the sidewalk. Driving the Vehicle will
be on a lane designated for driving bicycles and in the absence of such lane on
the road pursuant to applicable law.
You are aware that local authorities will be allowed to set
different use policies, whether in different areas and in different cities and
that you have the duty to comply with the applicable law.
You alone may drive the Vehicle that you leased and it is
strictly prohibited to drive other people on the Vehicle except for you.
You may lease only one Vehicle at a time using your
You undertake not to remove, modify or add accessories, part
or components to the Vehicle that you leased.
You undertake not to leave the Vehicle that you rented
unattended at any time during the lease unless pursuant to the option for use
that we have made available for you (such as: reserve or standby).
You must notify Leo immediately in the event that the
Vehicle is stolen during the lease and/or impounded and/or if you had an
accident or third parties had an accident and/or their property during the
During the lease you are exclusively responsible for the
Vehicle. Therefore, any event or damage that was caused to the Vehicle to any
person or to property as a result of using the Vehicle during the lease will be
under your exclusive responsibility.
During the lease you are exclusively responsible for any
traffic violation and/or criminal offenses and/or torts and to any other action
that you will carry out in connection with the use of the Vehicle that you
leased, including any tickets for not using the protective equipment as may be
required pursuant to applicable law and/or any repair or addition to it,
including a helmet and a reflective vest
(hereinafter: the “Protective Equipment”)
and/or impounding of the Vehicle. Leo reserves the right to identify you to the
competent authorities if you perpetrated a violation during the lease and
charge you with the related costs and/or the costs related to the offense
and/or tort and/or any such action and with the full damage involved in your
actions and/or omissions.
You are exclusively responsible to the good working order
and integrity of the Vehicle and to return it undamaged and in good working
order when you finished using it.
You must return the Vehicle in the same condition that you
Upon termination of use you must return the Vehicle by
parking it in a manner that does not form an obstruction to road users and/or
third parties according to the use documents, to section 9.5 and in accordance
with the relevant legal provisions.
You undertake that if Leo requires it you will provide
information as to the exact location where you parked the Vehicle for a period
of 48 hours after returning it.
Leo is responsible for the ongoing maintenance of the
Vehicle but cannot undertake that the Vehicle would be in good working order at
all times. You are responsible for checking that the Vehicle that you wish to
lease is in good working order prior to commencing the ride.
Prior to leasing the Vehicle, you must check the battery
charge and whether it would be sufficient and suitable for your needs, such as:
the distance and ride time that you require. If the battery is not sufficiently
charged and suitable for your needs you are requested to choose another Vehicle
subject to the availability of existing Vehicles. In any event you will have no
claims against Leo for the battery being out of charge during the ride because
the responsibility for checking the battery charge prior to use is your
Prior to leasing the Vehicle, you must check the existence
of dynamic updates in the applet’s activity map, such as the location of the
vehicles, use limits, rates, and so on.
You are aware that the Company is entitled to set various
rates, segmenting the hours of activity, areas, cities and so on, at its
discretion, and that it is your responsibility to check the service fee for
your travel before renting the Vehicle.
It is your responsibility to update Leo in the event of any
malfunction immediately upon identifying such malfunction.
The information that is provided by Leo as to the battery /
mileage that remains for the ride and so forth in an approximation only and is
perfected according to various parameters. The manner of driving, the
geographic route, the weight of the user and other parameters may affect the
data significantly. Leo is not responsible for the data of the Vehicle
including its ancillary equipment (battery and more) and will not be liable for
any damage that will occur to the user, inter alia, based upon such data.
12 Insurance, safety and liability
As a condition precedent to any lease you confirm and agree
that: (1) you are experienced in riding the Vehicle that you leased and you are
familiar with how to drive it safely; (2) you are in good physical and mental
condition to drive the Vehicle that you chose; (3) you have the relevant
Protective Equipment for the Vehicle that you chose id such equipment is
required pursuant to applicable law and you will use such equipment, if so
required pursuant to applicable law, at all times during the ride; (4) you are
familiar with the provisions of applicable law relating to riding the Vehicle
that you chose and you undertake to implement them including driving on the
designated roads pursuant to the provisions of applicable law and never on the
sidewalk. You may ride on a bicycle lane and if such lane is not available on
the road pursuant to applicable law; (5) you are well aware that driving the
Vehicle holds a risk for accident, inter alia due to drivers, pedestrians and
road conditions and you must remain alert and ride with extra caution in order
to prevent accidents; (6) you are well trained in riding the Vehicle that you
chose and you do not rely upon Leo explaining to you how to ride it; (7) you
are exclusively responsible for the purchase, quality and use of the Protective
Equipment that you use during the ride and as may be required pursuant to
applicable law; (8) As you know, the Protective Equipment does not eliminate
the risk for injury in the event of accident; (9) Leo does not provide
insurance of any kind whatsoever that is related to you and/or to the Vehicle
that you leased and you bear the full responsibility for any damage that will
be caused to any property and/or person relating directly or indirectly to the
use of the Vehicle; (10) you will be exclusively responsible for any damage
that you cause any person or property while leasing the Vehicle; (11) you
undertake to adjust the way that you ride according to the weather conditions;
(12) you inspected the visible parts of the Vehicle that you wish to lease
prior to using it in order to ensure that it is in good working order. (13) you
inspected the good working order of the operation components of the Vehicle
such as: brakes, tires, lights and so forth; (14) you inspected the charge
remaining in the battery and whether it is sufficient and suitable for your
needs, such as: the distance and ride time that you require. You are aware that
you will have no claim against Leo if the battery runs out during the ride;
(15) the Vehicle is deemed to be undamaged, if you do not notify Leo of a
defect immediately upon leasing the Vehicle and in any event not later than the
commencement of the ride on the Vehicle; (16) as you know, riding under the
influence of alcohol, drugs and/or any other substance and/or in any state of
health that may impair the capability of a person to ride the Vehicle safely is
strictly prohibited; (17) the use of a mobile device including telephone
conversations, text messaging, listening to music and/or any other use that
might distract a person riding the Vehicle and impair the ability to drive the
Vehicle safely is strictly prohibited. The Company will not be liable for any
damage, loss or injury that may be caused due to the use that you will make of
your mobile telephone and/or any other mobile device; (18) you may not ride in
difficult weather conditions such as hail, dust storms, heavy fog, heavy rain
or storm; (19) You may not take any loads on the Vehicle the you leased that
may affect your stability and the safety of your ride on the Vehicle, except
for the use of a carrying device, if one exists, intended for carrying light
items only that do not put in jeopardy your stability during the ride.
You are aware that the use of Protective Equipment is under
your exclusive responsibility only.
You are aware that Leo does not insure you ride on the
Vehicle and/or the Vehicle in any insurance whatsoever of any type or nature
and that you are fully liable for any tortious event including to you and to
any third party.
Without derogating from the aforesaid, you assume the full
risk involved in riding the Vehicle and declare that you are aware that riding
the Vehicle is a hazardous activity that involves a risk of bodily harm,
property damage, partial or full disability and/or death. You declare that you
are aware that there are unexpected risks in connection with the use of the
Vehicles and you assume the liability as to all such risks including risks that
arise from the negligence of third parties.
You are using the Vehicle at your sole responsibility. If
any direct or indirect damage of any kind or nature whatsoever is caused to the
user and/or to any other person and/or to property and/or to the Vehicle during
the lease and as a result of using the Vehicle, including any loss and/or theft
and/or injury and/or disability and/or death and/or damage and/or expenses that
will be caused to any third party whatsoever and/or to the user, you are fully
responsible for it, including the liability to indemnify Leo for repairing the
Vehicle, purchasing and installing spare parts or for purchasing a new Vehicle
in the event of destruction, impounding, shredding, irrevocable damage or loss.
If Leo is required to pay damages, compensation and/or any
expenses whatsoever arising from the above-mentioned causes, including legal
expenses and attorney’s fees, you undertake to indemnify it and anyone on its
behalf in the full amounts that may be required.
13 Payments and charging
For the service activation and period of use of the
service, you will be charged based upon
the terms and conditions of the use documents that will be in force upon making
the order and/or the rates indicated in the applet. You can see the cost of
service activation and the cost of using the service by clicking the sign of
the Vehicle you want to hire on the map in the applet.
The cost of activating the service and the cost of using the
service will appear in accordance with the selection of the service you will
request by clicking a key in the applet that specifies the requested service
according to the services offered in section 2.
The use of the service will be charged in accordance with
the time of use (relative to seconds and in accordance with the totals rounding
law, 5745 -1985), starting from the time that you click the designated activation
key in the applet until you click the designated End key in the applet.
Leo reserves the right to modify / amend the documents of
use including the rates appearing in those documents at any time pursuant to
its discretion. You are exclusively responsible for verifying the quality and
cost of the services prior to approving them and/or using them each and every
You must provide the Company with a valid credit card or any
other payment method accepted by the Company (“Payment
method”) as a condition to signing up for the Services. By providing
the Company with your payment method, you agree that Company is authorized to
immediately bill your Account for all fees and charges due and payable to
Company and that no additional notice or consent is required. You agree to pay
all fees or charges to your Account in accordance with the fees, charges and
billing terms in effect at the time a fee or charge is due and payable.
The Company may verify the propriety of your payment method
from time to time, including preforming clearing check in order
to ensure applicable credit limit. You are committed to
immediately correct any change in your account details, billing address or the
The actual payment clearing can be made immediately after
use or for a fixed period (week, month) at Leo’s discretion.
When renting a Vehicle, you agree to receive tax/receipt
invoices via email address given in registration.
14 Inquiries about charges
If you wish to obtain information as to any charge made in
your billing, please contact us as soon as possible, and not later than 30 days
after the billing was made available to you, and in your inquiry please provide
the following details: the user name, you identity card number, the last four
digits of the credit card that you used for your account, the description of
the charge that you wish to receive details of and additional identifiable
details that may be required by the Company.
If your contact with the Company was made verbally, the
Company may require you to send to it your inquiry in writing within 7 business
The Company will deliver the information that you required
and/or will notify you of the results of investigation of your inquiry within
14 business days. If the Company requires it, it may extend the date of
investigation of your inquiry by additional 30 business days.
If the Company finds you inquiry justified it will credit
you credit card within 14 business days in the amount that was overcharged.
If the Company is of the opinion that the inquiry is not
justified, the Company will send to you an explanation in this regard in
writing or by way of a service representative on its behalf.
The terms and conditions set forth on the platforms of the
Company in relation to the services of the Company other than in the framework
of the terms and conditions of use add to the terms and conditions of use and
do not derogate from them. In the event of contradiction between the terms and
conditions of use and the terms and conditions appearing on the platforms of
the Company, the terms and conditions set forth in the terms and conditions of
use will govern unless otherwise set forth.
If the Company does not realize a right pursuant to the
terms and conditions of use this will not imply a waiver of any such right
The Company may at any time transfer or assign its rights
and obligations towards you to a third party.
Israeli law will exclusively apply to the use of this
website. The competent courts in The Tel Aviv will have exclusive local
jurisdiction in the any matter.
Questions as to the services of the Company must be sent to
the customer service center of the Company by sending an email message to the
email address email@example.com. In technical inquiries please contact through the applet.
Eilat Riding Rules:
16.1 Riding on the broadwals is prohibited
16.2 Parking is allowed only on legal parking places as shown on LEO app marked with “P”
17.1 Ending a ride or leaving a scooter unattended in un authorized place may incurr a fine of 100 NIS
17.2 Ending a ride or leaving a scooter unattended in a restricted riding areas may incur a fine of 250 NIS